Login isn’t working

Login isn’t working

Double-check the email and password (it's case-sensitive). If you signed up but never confirmed, use the confirmation link in your welcome email. Otherwise reset your password with "Forgot password?". If it still fails, contact support with the email you used.

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      Your answers save automatically and, on mobile, queue while offline and sync when you reconnect. If a session looks missing, make sure you're online and reopen the app to let it flush. Signing in on the same account on any device shows the same ...
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      Figures load from our secure image store and occasionally fail on a flaky connection — close and reopen the figure, or refresh. If a specific figure is consistently missing, use "Report a problem" with the question so we can re-upload it.
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    • How do I change my email or password?

      Update your name and email in Account settings. To change your password, sign out and use "Forgot password?" on the login screen to get a secure reset link, or update it from your account page if you're signed in.
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      Yes. A Premium subscription unlocks every exam in the catalog, not just one — useful if you're working toward several ratings. Use the Exams screen to switch your active exam; your progress is tracked separately per exam. On the free plan you can ...