A figure or image won’t load
Figures load from our secure image store and occasionally fail on a flaky connection — close and reopen the figure, or refresh. If a specific figure is consistently missing, use "Report a problem" with the question so we can re-upload it.
Related Articles
How do I read a figure or legend?
When a question says "(Refer to Figure N)," tap the figure to open it full-screen, where you can pinch/scroll to zoom. Questions that reference several figures or a legend show a carousel so you can swipe between them. Figures come from the official ...
Login isn’t working
Double-check the email and password (it's case-sensitive). If you signed up but never confirmed, use the confirmation link in your welcome email. Otherwise reset your password with "Forgot password?". If it still fails, contact support with the email ...
My progress didn’t save
Your answers save automatically and, on mobile, queue while offline and sync when you reconnect. If a session looks missing, make sure you're online and reopen the app to let it flush. Signing in on the same account on any device shows the same ...
My reminders/notifications aren’t appearing
Turn on notifications for Aviation Test Prep in your device Settings, then enable the Study reminder and/or Question-of-the-Day reminder in the app's Settings → Reminders. Note that reminders don't fire on simulators — test on a real device.
Figures & testing-supplement images
Many FAA questions refer to a figure — a sectional chart excerpt, an instrument panel, a performance table. When a question does, we include the official FAA Airman Knowledge Testing Supplement image, the same one you'll use at the testing center. ...