How do I contact support?
Start a live chat from the Support page, or email support@aviationtestprep.com and we'll get back to you. Including your account email and a screenshot helps us help you faster. Most questions are already answered here in the Help Center — search above first.
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I’m not getting your emails
If a confirmation or reset email hasn't arrived, check your spam/junk folder and search for "Aviation Test Prep." Add support@aviationtestprep.com to your contacts so future emails land in your inbox. Still nothing after a few minutes? Contact ...
[RETIRED] Old refund policy — see Refunds & the Pass Guarantee
If something isn't right, contact support and we'll help. Purchases made through the Apple App Store or Google Play are governed by those stores' refund processes (request them in your store account). For purchases made on the website, reach out to ...
Login isn’t working
Double-check the email and password (it's case-sensitive). If you signed up but never confirmed, use the confirmation link in your welcome email. Otherwise reset your password with "Forgot password?". If it still fails, contact support with the email ...
Report a question error or get help
We want the question bank to be flawless, and you can help us keep it that way. Report a question issue If a question looks wrong, send us the details — the exam, the question, and what looks off — from the Support page. We review reports quickly and ...
Refunds & the Pass Guarantee
If something isn't right, contact support and we'll help. Purchases made through the Apple App Store or Google Play are governed by those stores' refund processes (request them in your store account). For purchases made on the website, reach out to ...