Refunds & the Pass Guarantee
If something isn't right, contact support and we'll help. Purchases made through the Apple App Store or Google Play are governed by those stores' refund processes (request them in your store account). For purchases made on the website, reach out to support — see our Terms for the current policy.
Our Pass Guarantee
Rather than a money-back guarantee, we back diligent students with a Pass Guarantee: study on a Quarterly or Annual plan, meet the eligibility requirements, and if you don't pass your FAA knowledge test, we'll extend your Premium access three more months, free. See the full Pass Guarantee terms for eligibility and how to request it.
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[RETIRED] Old refund policy — see Refunds & the Pass Guarantee
If something isn't right, contact support and we'll help. Purchases made through the Apple App Store or Google Play are governed by those stores' refund processes (request them in your store account). For purchases made on the website, reach out to ...
What is the Pass Guarantee?
Our Pass Guarantee gives you peace of mind: if you study on a Quarterly or Annual plan, meet the eligibility requirements, and don't pass your FAA knowledge test, we'll extend your Premium access for three more months, free — so you can keep studying ...
Manage or cancel your subscription
You're in control of your subscription from one place: Settings → Billing. Settings → Billing: view your plan, update payment, or cancel. Update or cancel Update payment / change plan — manage your card and switch between monthly, quarterly, and ...
What does my Exam-Readiness score mean?
Your Exam-Readiness score is a single 0–100 number on the dashboard readiness card that estimates how prepared you are for your knowledge test. It blends three things: your accuracy (how often you answer correctly), your coverage (how much of the ...